Intervention management
Vector
Manage your field services efficiently with digital
What is Vector?
Vector is a 100% digital service management tool that allows you to optimise the schedules and services of your field staff to maximise your profitability.
The result is a better quality of service for maximum customer satisfaction.
Vector creates the link between your office teams and your field staff.
This digital solution allows you to dematerialise your management and centralise the information exchanged with your field staff.
Thanks to Vector, your daily management is simplified, more efficient and the time spent on your administration is drastically reduced.
How does the solution work?
From the Vector web platform, the person in charge of planning
- plans jobs for its employees and has an overall view of current and/or future performance
- manages its customers, employees and services
- pilots its activity thanks to a complete dashboard
- collects all useful data for analytical reporting
A complete and structured intervention report can be sent to the client and to your internal administration.
On the web platform, you generate the reports necessary to manage your activity and to analyse the performance of your service providers (salaries, overtime, jobs not performed, etc.).
From the Vector mobile application, employees in the field
- perform their services
- have an overview of the day's planning and upcoming performances
- view their performance for the day on a map
- start or end a service
What are the advantages of Vector?
For you via the Vector web platform
- Quick and efficient planning of interventions and emergencies
- 100% digital and centralised management of services
- Traceability of operations (thanks to the taking of photos at the customer's signature)
- Reduction of administrative tasks
- Comprehensive and configurable reporting of your activities
For your employees in the field via the Vector mobile application
- Service schedule sent directly to their smartphone
- Real-time update of intervention
- Clear description of the tasks to be carried out thanks to the pre-established lists
- Taking photos of tasks performed and parts to be replaced or used
- Creating unscheduled tasks
- Signature of the client for validation of the intervention
For your customers
- Activity report attesting to the successful completion of the service
- Guarantee and service quality
- Increased satisfaction
Who are the targets of Vector?
Vector has been specifically designed for :
- the home cleaning sector (service vouchers)
- the professional cleaning sector (office cleaning, common areas of buildings, industrial cleaning, etc.)
- the technical professions (heating engineers, lift operators, swimming pool operators, tyre fitters, solar panel installers,...)
What are the features of Vector?
- Intervention creation and planning
- QR code scanning (to start or end an intervention, for example)
- Use of pre-established lists (checklists)
- Taking pictures
- Customer signature
- Intervention report
Our articles
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