aidoo Privacy Policy
1. General
This Privacy Policy applies to personal data (“Data”) that we collect from you in order to provide you with the products and services that we offer.
We attach particular importance to the protection of your personal data, in accordance with the provisions of Regulation (EU) 201:/:79 of the European Parliament and of the Council of 27 April 201: on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and the Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data.
By using our solution or by communicating your Data to us when requesting information or commercial offers, either directly or through our partners, you accept the practices described in this Privacy Policy. If you do not accept the provisions of this policy, please do not use our solution and do not provide us with your Data. In this case, you nevertheless agree not to benefit from all the services and other advantages offered by VIASAT CONNECT.
2. Contact details
- Processor of the Data collected through our solution and for the purposes described below.
- Sub-processor of the Data collected by VIASAT CONNECT on behalf of our Clients.
3. What data do we collect, for what purpose and on what legal basis?
This is the Data that you provide to us, either directly or through the aidoo solution, and also through cookies placed by us or, more generally, by third-party services.
We will only use the Data for the processing purposes described below.
3.1. Processing of Data as Data Controller
3.1.1. Registration and creation of a user account
The purpose of this processing is to enable you to register, verify your identity and create and manage a user account in order to benefit from our services.
The categories of personal data processed as part of this operation are: your identification data (surname, first name, company name and address), your contact data (email address and telephone number), your electronic identification data (login, password), your connection data (logs, IP address, browser version, etc.) and your language preferences.
The legal basis for this processing is the performance of a contract.
We retain your Data for as long as your registration is effective.
3.1.2. Maintenance of user accounts
The purpose of this processing is to enable us to manage your user account, to guarantee security and reliability, to prevent fraud and abuse of our services, to manage requests from data subjects and to provide user support.
The categories of personal data processed as part of this operation are: your identification data (surname, first name, company name and address), your contact data (email address and telephone number), your electronic identification data (login, password), your connection data (logs, IP address, browser version, etc.) and your language preferences.
The legal basis for this processing is our legitimate interest.
We retain your Data for as long as your registration is effective.
3.1.3 Personalised use of the Service
The purpose of this processing is to personalise the use of the service when you configure the parameters of your account.
The Data processed is as follows: account preferences, information linked to your account.
The legal basis for this processing is the contract.
The Data is kept for as long as you use our services.
3.1.4. Support
The purpose of this processing is to provide assistance related to the Service, answer questions and process requests.
The Data processed are the following: account information, content of the request.
The legal basis for this processing is the performance of the contract.
The Data are kept for as long as you use our services.
3.1.5. Ensuring the quality of the Service
The purpose of this processing is to provide you with a quality Service adapted to your needs.
The Data processed are the following: account information, content of the request.
The legal basis for this processing is our legitimate interest.
The Data are kept for as long as you use our services.
3.2. Data processing as a subcontractor
We process your Data on behalf of our Customers and in accordance with their instructions as part of the services we provide to them. In this context, we act as a Subcontractor. Our Customer acts as Data Controller.
In this respect, we comply with the regulations in force on the protection of personal data and we assist you in exercising your rights as a data subject.
For further information on the implementation of this processing, and in particular on how long the data is kept, we refer you to the confidentiality policies of our Customers and to the service contracts binding us to them.
The categories of processing and personal data for which we act as processor are as follows:
- Personnel management: user identification and contact data; identification numbers; professional activities; land data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
- Journey management: user identification data; land data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
- Customer management: user identification and contact data; land data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
- Management of services and recording of related documents: user identification data; identification numbers; land data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
- Schedule management: user identification and contact data; identification numbers; financial data; land data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
- Creation of work orders: user identification data; land data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
- Creation of time and attendance reports: user identification data; identification numbers; professional activities; land data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
- Monitoring of working hours and geolocation of workers: user identification data; identification numbers; vehicle data; field data as defined in our General Terms and Conditions of Sale; electronic identification data; connection data.
3.3. Cookie management
Our solutions use cookies.
A cookie is a small file sent with the pages of a website and stored by the browser on the hard disk of your computer, tablet or telephone. The information it contains may be sent back to the site’s servers during a subsequent visit, enabling the author of the site to track the user’s activity.
It should be noted that the term “cookies” also covers any other technical tracking process, such as scripts in general. A script is a piece of programming code used to make a website function interactively. Finally, web beacons or social media cookies are also cookies.
Cookies make it possible to personalise content and offer functions that are necessary for a website to function properly, such as checking a shopping basket or remembering a language choice, for example.
3.3.1. Technical cookies ("Necessary" or "Preferred")
We use certain cookies to remember your settings and preferences, such as the language you have chosen. These cookies are essential for the proper operation of the site and cannot be deactivated without affecting the proper operation of the site. This type of cookie or similar technology does not allow us to collect Data that could identify you.
List of cookies used on this site:
- Username
- Session ID
- Expiry date
- Scheduler setting (UI parameters)
4. How long do we keep your data?
We retain your Field Data for the retention period defined by our Customers, who are responsible for the processing. Otherwise, this period is set at a maximum of 2 years.
Your identification and contact details are kept for the duration of the service contract.
Your Connection Data is kept for two months.
At the end of this retention period, we make every effort to ensure that your Data has been made unavailable.
5. To whom may your Data be disclosed?
Your Data may be communicated, for the aforementioned purposes, either to resellers who are part of the VIASAT CONNECT group and who market AIDOO solutions, or to resellers who are not part of the VIASAT CONNECT group and who market AIDOO solutions.
As part of the performance of our services, particularly for marketing purposes, we may subcontract some or all of our tasks to technical subcontractors who are bound to us by contracts.
VIASAT CONNECT requires its subcontractors to comply with Data protection legislation and to present sufficient guarantees regarding the implementation of appropriate technical and organisational measures, so that processing meets the requirements of applicable Data protection legislation and guarantees the protection of your rights.
We do not sell or disclose, in any way whatsoever, the Data we collect about you to third parties.
In certain circumstances, our website and applications will provide you with plugins from different social networks. If you choose to interact with a social network site such as Facebook, LinkedIn or Twitter, your activity on our site or via our applications will also be accessible on that social network. Please read the privacy policies of these social networks for detailed information on the collection and transfer of personal information, your rights and how you can obtain a satisfactory privacy setting.
6. What are your rights?
- Right of access: you have the right to have confirmation that your Data are being processed, to have access at any time and free of charge to your Data and to obtain a copy of your Data.
- Right of rectification: you have the right to demand that your incorrect Data be corrected, that your incomplete Data be completed and that your inappropriate or no longer necessary Data be deleted. We would like to point out that you are obliged to check the accuracy of the Data you provide at any time.
- Right to erasure: if you no longer wish your Data to be processed and you qualify for the right to erasure, we will delete your Data from our database.
- Right to portability: where appropriate, you will also have the right to the portability of your Data in accordance with applicable data protection legislation.
- Right to object: you have the right to object to the use of your Data when the processing is based on the legitimate interest of VIASAT CONNECT.
- Right to limit processing: finally, you have the right to obtain from VIASAT CONNECT the limitation of the processing of your Data, in accordance with the applicable Data protection legislation.
7. How to assert your rights?
By contacting our Data Protection Officer (DPO) by e-mail at dpo@viasatconnect.be or by post at:
GDPR Agency
Chemin du Cyclotron, 6
1348 Louvain-la-Neuve
Belgium
8. What happens in case of a litigation ?
If you believe that we are in breach of any of our legal and/or contractual obligations, please contact us by email at dpo@viasatconnect.be. We will make every effort to follow up with you as soon as possible.
Any claim, complaint or grievance shall be addressed to the VIASAT CONNECT head office.
If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.
The Belgian supervisory authority is :
DATA PROTECTION AUTHORITY
Rue de la Presse 35
1000 Brussels
Belgium
Mail : contact@apd-gba.be
9. Information about children
As a general rule, we do not intentionally collect personal information from children under the age of 13. If we discover that we have inadvertently collected information from children under the age of 13, we will take steps to delete the information as soon as possible, unless we are required to retain it by applicable law.
If, however, we do collect information from children under the age of 13, we will obtain the consent of the holder of parental responsibility for that child before using his or her personal information.
10. Links to other websites and services
Our sites may contain links to third party sites, and some of our services give you access to third party services (such as social networks).
We have no control over how third party sites and services handle your personal information. We do not review third party sites and services, and we are not responsible for these third party sites and services or their privacy practices. Please read the privacy statements of any third party sites or services you access from our sites or services.
11. Security
We have developed appropriate technical and organisational security measures to prevent the destruction, loss, falsification, alteration, unauthorised access, accidental disclosure to third parties and other unauthorised processing of Data.
12. Limitation of liability clause
VIASAT CONNECT’s liability shall be limited to direct damage, to the exclusion of any indirect damage. VIASAT CONNECT may never be held liable for damages deemed to be indirect, such as, but not limited to, loss of Data, financial or commercial loss, loss of profits, increased overheads, disruption of planning.
Furthermore, VIASAT CONNECT shall not be liable for any damage resulting from illegitimate manipulation of the Data by third parties (theft of Data, viruses, phishing or other computer crimes).
We would also like to point out that the links to the Website may contain hyperlinks and other references to other websites that we do not manage or control and to which these provisions do not apply. We are not responsible for the content of these websites or for the offers, products and services they provide. We therefore recommend that you carefully read the privacy policy of each website you visit, as this policy may differ from this one.